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NOC Service Type * Select service type... IAM Network L2 NOC Patching Select the NOC service type for this ticket

Charge Rate * Loading charge rates... Loaded from HaloPSA (defaults to Partner Work when available)

Escalation Remarks * Required when escalating a ticket

Technician Notes Optional notes that will be added to the HaloPSA ticket

Time Tracking

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Background Time

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Manual Time Entry (minutes) * Timer value will be used if this is 0

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