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PSA Ticket Integration
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Sync Ticket
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Organization
*
Select the organization that owns this ticket.
Company / Site
Optional. Recorded on the HaloPSA ticket details and the sync note.
Status
*
Select status...
Statuses come from the enabled Halo status list.
NOC Service Type
*
Select service type...
IAM
Network L2
NOC
Patching
Charge Rate
*
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Loaded from HaloPSA (defaults to Partner Work when available).
Escalation Remarks
*
Notes
Time Taken
00:00:00
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Adjust Time (minutes)
*
Timer will be used if 0
Entry Date / Time
*
Defaults to now in your local time. Set this so the time entry lands on the correct day in HaloPSA.
Link Client
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Company Identifier
Site URL
*
Suggested from webhook sender URL when available.
Halo Client
*
Friendly Name